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Practice boss failed to agree written terms and left client complaint letter unopened
A Bolton-based architect has been fined £1,000 after being found guilty of three counts of unprofessional conduct by the Architects Registration Board’s professional conduct committee.
Neil Pike admitted failing to set out written terms of engagement with a client for the conversion of a terraced house into two flats, and of failing to respond to a formal complaint raised in letter form by his clients in May last year.
The PCC hearing was also told that Pike, who practices as Neil Pike Architects, had never met the project clients, had no communication with them and had never visited the project site – leaving the work to less-qualified staff.
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